Thank you for purchasing from us, we are sorry to see that you have an issue with an item please let us know what was wrong so we can make adjustments.
Our 30-Day Refund and Return Policy
Our store offers a 30-day return policy on most products. You can return or exchange items within 30 days of purchase, provided they meet our criteria. Some exclusions apply.
Exclusions and Non-Returnable Items
While we aim to accommodate returns, certain items are not eligible under our policy. Sale items are final and cannot be returned or refunded. Similarly, smudging kits can only be returned in the original, unopened packaging. Any item that has been used or opened cannot be returned or refunded. These restrictions help us maintain the quality and integrity of our products.
Refunds as Store Credit
If your return is approved, please note that most refunds will be issued as store credit. This store credit can be used towards any future purchase from our store. This policy enables us to continue offering a diverse range of quality products and ensures that you can find something else that meets your needs.
Damaged Items During Shipping
We understand that items may occasionally be damaged during shipping. If you receive a package that appears to be damaged (e.g., the box is crushed, you hear glass tinkling, or fluid is leaking from the box/bag), please contact the shipper immediately to file a claim. We insure all packages to cover such incidents. Once a claim is filed, please notify us so we can follow up and ensure the issue is resolved promptly.